Support Center
How Can We Help You?
Browse our help guides, FAQs, and tutorials — or reach our friendly support team directly.
Help Topics
Browse Help by Category
Getting Started
Account setup, profile creation, and first booking guide for clients and trainers on World Trainer Forum.
Payments and Billing
How to pay, refund policies, invoice downloads, and payment security on our platform.
Booking and Scheduling
How to book sessions, reschedule, cancel, and manage your training calendar efficiently.
Trainer Profiles
How to create, optimize, and get your trainer profile verified for maximum visibility.
Corporate Accounts
Setting up team accounts, managing multiple bookings, and enterprise billing for corporate clients.
Contact Support
Reach our support team via chat, email, or phone. We respond within 2 hours during business hours.
FAQs
Common Questions
Browse trainers, click Book Session on a trainer's profile, select your preferred date and time, complete payment, and receive an instant confirmation email with session details.
You can cancel and receive a full refund up to 24 hours before your session. Cancellations within 24 hours receive a 50% refund. No-shows are non-refundable.
Go to your trainer dashboard, click Apply for Verification, submit your credentials and references, and our team will review your application within 5 business days.
Each trainer profile has a Send Message button. You can also contact trainers directly via WhatsApp using the button on their profile page.
Yes. All payments are processed through Razorpay (India) or Stripe (International) — both PCI-DSS compliant. We never store your card details.
Yes. After every completed session, you can download a GST-compliant invoice from your dashboard under Billing History.
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